Shipping Policy
Thank you for shopping at Jingdezhen Ceramics. We want you to be delighted with your purchase. Below are the details of our shipping process:
Processing Time
- All orders are processed within 3–5 business days after payment is confirmed.
- Each piece is carefully inspected and packed with protective materials to ensure safe delivery.
Shipping Methods & Delivery Times
We ship worldwide from Jingdezhen, China. Estimated delivery times:
| Destination | Shipping Method | Estimated Time |
|---|---|---|
| North America & Europe | DHL / FedEx Express | 7–15 business days |
| Asia-Pacific | DHL / EMS | 5–10 business days |
| Rest of World | DHL / Registered Airmail | 10–25 business days |
Shipping Costs
Shipping costs are calculated at checkout based on package weight, dimensions, and destination. Free shipping may be available for orders above a certain threshold — check our promotions!
Customs & Import Duties
- International orders may be subject to customs duties, taxes, or import fees imposed by the destination country.
- These charges are the responsibility of the buyer and are not included in our product prices or shipping fees.
- Please check your local customs regulations before ordering.
Order Tracking
Once your order ships, you will receive a tracking number via email. You can use this to track your package on the carrier’s website.
Damaged in Transit
If your item arrives damaged, please contact us within 48 hours with photos of the damage and packaging. We will arrange a replacement or full refund. See our Return Policy for details.